F.A.Q

How are your shirts printed?

We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.

How much will it cost to ship my item?

Shipping for most products inside the contiguous U.S.A. is $4.0 This might change depending on the product ordered, the total weight, and where you live.

I just ordered a shirt. When will it arrive?

Giveaways

We ship most giveaway items from one of our warehouses in China, you can expect to receive it in 7-28 business days.

It's worth waiting... :-)

Shirts/Hoodies/Mugs/Necklaces

Our products are produced on demand so it depends.

Orders shipped within the U.S. will arrive 10-14 days after the purchasing.

Orders shipped outside of the U.S. will arrive 21-28 days after the purchasing.

We’ll send you an email when it ships. If you're still not sure, just email us. We're happy to clear things up.

I ordered 2 items, why did I only receive one ? 

Since we are not like any of the other companies around,when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at oncethey will get to you! 

What does Being Processed mean? 

We have received your order and are printing/ quality checking and are preparing your order for shipment.If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more. 

I placed an order but I didn't receive a confirmation email...what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there. 

Oh no, I messed up my shipping address and/or shirt size! Can I change it? 

If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

But wait, my tracking number doesn't work...are you guys a scam.

No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site. Thank you for ordering from OxyTee!

What’s your refund/exchange policy? 

We work hard to ensure that all our campaigns are printed to high-quality materials & shipped on time and accurately.We accept returns and will issue a full refund within 30 days of the delivery if customers are disappointed with their order for any of the following reasons: The product itself is flawed; The quality of the printing is poor; Or if the final product is materially different than the design presented in the campaign. If you are in any way unsatisfied with your purchase, please contact us at "support@oxytee.com"